Privacy Policy

This Privacy Policy explains how Dr CATS collects, uses, stores and shares personal information when you visit, create an account or make a purchase through drcats.in.

In this Privacy Policy, the terms “Dr CATS,” “we,” “us” and “our” refer to the website owner and operator. The terms “you,” “your,” “customer” and “user” refer to visitors and customers using the website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

This policy is intended to operate in accordance with applicable Indian privacy and e-commerce requirements. India’s Digital Personal Data Protection Act, 2023 regulates the processing of digital personal data, with different provisions being implemented according to a phased commencement schedule.

1. Personal Information We Collect

We may collect personal information that you provide directly when you:

• Create a customer account

• Place or attempt to place an order

• Contact us through phone, WhatsApp, email or a contact form

• Request support, replacement or exchange

• Submit custom-size measurements

• Subscribe to promotional messages

• Submit a product review

• Participate in an offer or promotion

The personal information collected may include:

• Full name

• Email address

• Mobile number

• Billing address

• Shipping address

• Postal code

• Order details

• Product preferences

• Size and colour selections

• Custom garment measurements

• Customer account details

• Communication history

• Payment transaction reference

• Refund bank account or UPI details, where required

• Images or videos submitted for product complaints

2. Custom-Size Information

For selected custom-sized products, we may collect measurements such as:

• Chest or bust

• Shoulder

• Garment length

• Sleeve length

• Waist

• Hip

• Shorts or pyjama length

• Preferred fit

This information is used only to review, prepare and fulfil the relevant custom order and to provide customer support relating to that order.

Customers are responsible for ensuring that the measurements submitted are accurate.

3. Payment Information

Payments may be processed through independent payment gateways, banks, UPI platforms or other payment-service providers.

Depending on the payment method, these service providers may collect information such as:

• Card details

• UPI information

• Bank details

• Billing details

• Authentication information

• Payment status

Dr CATS generally receives limited transaction information, such as:

• Payment confirmation

• Transaction reference

• Payment method

• Amount paid

• Payment status

We do not normally store your complete card number, card PIN, CVV, UPI PIN, OTP or internet-banking password.

Customers should never share an OTP, card PIN, UPI PIN or banking password with anyone claiming to represent Dr CATS.

4. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Time zone

• Approximate location

• Pages viewed

• Products viewed

• Date and time of visit

• Referring website or search engine

• Website interactions

• Cart activity

• Session information

• Error and security logs

We use this information to operate, secure and improve the website.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help the website remember information about your visit.

Cookies may be used for:

• Keeping products in your shopping cart

• Maintaining login sessions

• Remembering customer preferences

• Processing checkout

• Preventing fraud

• Improving website performance

• Measuring traffic and usage

• Understanding how visitors use the website

• Supporting advertising, where enabled

Some cookies are necessary for the website and WooCommerce shopping functions to work properly.

You can control or delete cookies through your browser settings. Disabling necessary cookies may affect login, cart, checkout and other website features.

6. How We Use Personal Information

We may use personal information to:

• Create and manage customer accounts

• Process and confirm orders

• Verify payments

• Prepare custom-sized products

• Arrange shipping and delivery

• Provide invoices and order confirmations

• Send order and delivery updates

• Respond to questions and complaints

• Process approved exchanges or replacements

• Prevent fraudulent or suspicious transactions

• Maintain accounting and business records

• Improve our products and website

• Provide customer support

• Comply with legal, tax and regulatory obligations

• Protect the rights, property and security of Dr CATS and its customers

• Send promotional communications where permitted

We will use personal information only for legitimate business, contractual, consent-based or legally required purposes.

7. Order Communication

We may use your phone number, WhatsApp number or email address to communicate regarding:

• Order confirmation

• Payment status

• Product availability

• Size clarification

• Custom measurement clarification

• Shipping and tracking

• Delivery concerns

• Exchange or replacement requests

• Customer-support enquiries

Transactional messages relating to an active order may be sent even when you have not subscribed to promotional marketing.

8. Marketing Communications

Where you have provided permission, we may send information about:

• New products

• Discounts

• Special offers

• Kids’ collections

• Women’s collections

• Seasonal promotions

• Cart reminders

You may unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us.

You may request removal from promotional WhatsApp or SMS communications by replying with a request to stop receiving them.

Unsubscribing from marketing will not prevent us from sending essential messages concerning your account, order, payment or delivery.

9. Analytics and Advertising

Where enabled, we may use analytics or advertising services to understand:

• Website traffic

• Product-page visits

• Shopping behaviour

• Advertising performance

• Popular products and categories

• Customer interaction with the website

These services may use cookies, pixels, tags or similar technologies.

Possible providers may include Google, Meta or other analytics and advertising platforms. The specific services used may change as the website is updated.

Customers can manage advertising and cookie preferences through their browser, device and relevant platform settings.

10. How We Share Personal Information

We may share information only where reasonably necessary to operate the business and provide services.

Information may be shared with:

• Website hosting providers

• WordPress and WooCommerce service providers

• Payment gateways

• Banks and UPI service providers

• Courier and logistics companies

• Email, SMS and WhatsApp service providers

• Analytics and advertising providers

• Website developers and technical-support providers

• Accounting, tax and legal advisers

• Government, regulatory or law-enforcement authorities where legally required

Service providers should receive only the information reasonably necessary to perform their assigned services.

We do not sell customers’ personal information as a standalone commercial product.

11. Courier and Delivery Partners

To deliver an order, we may share relevant information with courier or logistics providers, including:

• Customer name

• Shipping address

• Postal code

• Phone number

• Order reference

• Cash-on-delivery amount, where applicable

Courier providers may use this information to contact the customer, deliver the parcel and provide tracking updates.

Their handling of information may also be governed by their own privacy policies and legal obligations.

12. Legal Disclosure

We may disclose personal information when reasonably necessary to:

• Comply with applicable law

• Respond to a lawful court or government request

• Investigate suspected fraud

• Prevent security incidents

• Enforce our website policies

• Protect customers, staff or the public

• Establish, exercise or defend legal claims

13. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information.

These measures may include:

• Secure website connections

• Access controls

• Restricted administrative access

• Password protection

• Security monitoring

• Website backups

• Fraud-prevention measures

• Trusted payment processors

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account password and immediately informing us of suspected unauthorised account activity.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders

• Provide customer support

• Handle complaints and exchanges

• Maintain invoices and transaction records

• Comply with tax, accounting and legal requirements

• Prevent fraud

• Resolve disputes

• Enforce agreements

Some information may remain in secure backups or legally required records after a customer account is closed.

Information that is no longer required will be deleted, anonymised or securely restricted where reasonably practicable.

15. Your Privacy Requests

Subject to applicable law, you may contact us to request:

• Information about the personal data we hold

• Correction of inaccurate information

• Completion of incomplete information

• Updating of outdated information

• Deletion of information that is no longer required

• Withdrawal of marketing consent

• Closure of your customer account

• Assistance concerning a privacy complaint

The Digital Personal Data Protection Act provides a framework for access, correction, erasure and grievance-redressal rights, with the relevant provisions becoming applicable according to the official implementation timeline.

To protect customer information, we may request reasonable proof of identity before completing a privacy request.

Certain information may not be deleted where retention is necessary for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

16. Withdrawal of Consent

Where we process information based on your consent, you may withdraw that consent by contacting us.

Withdrawal will apply to future processing and will not affect processing already completed lawfully.

Withdrawing consent required for an active service may prevent us from completing that service. For example, we need delivery details to ship an order.

17. Children’s Privacy

Dr CATS sells products intended for children, but the website and online purchasing services are intended to be used by adults, parents or lawful guardians.

Individuals below 18 years of age should not independently:

• Create an account

• Place an order

• Submit payment information

• Provide custom measurements

• Send personal information

A parent or lawful guardian should place the order and provide necessary information on behalf of a child.

We do not knowingly request unnecessary personal information directly from children.

18. Product Reviews and Uploaded Content

When you submit a product review, photograph, video or testimonial, the content may be displayed on the website or used for customer support.

You should not submit:

• Another person’s personal information without permission

• Payment details

• Identity documents

• Private account information

• Images of children without parental or guardian permission

• Unlawful or misleading content

Where we intend to use a customer image or testimonial for advertising, we may seek appropriate permission.

19. External Links

Our website may contain links to:

• Social media platforms

• Courier-tracking websites

• Payment providers

• Maps

• Other external websites

Dr CATS does not control the privacy or security practices of independent third-party websites.

Customers should review the applicable privacy policy before providing information to another website.

20. International Processing

Some technology, analytics, hosting, payment or communication providers may process information using systems located outside India.

Where this occurs, information will be handled according to applicable contractual, security and legal requirements.

21. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is no single universally implemented technical standard for these signals, the website may not automatically respond to every Do Not Track request.

You can manage cookies, tracking and advertising preferences through your browser and device settings.

22. Changes to This Privacy Policy

We may update this Privacy Policy when there are changes to:

• Website functionality

• Products and services

• Payment or shipping partners

• Data-processing practices

• Technology

• Legal requirements

The updated policy will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this page periodically.

23. Privacy Complaints

For questions, correction requests, deletion requests or complaints concerning personal information, contact Dr CATS using the details below.

We will review the request and respond within a reasonable period, subject to identity verification and applicable law.

24. Contact Us

Dr CATS

Website: drcats.in
Email: drcats@gmail.com
Phone/WhatsApp: +91 99944 99721
Address: No.4, Eswari Appartment, Vasatham Nagar, Tirupur – 641606, Tamil Nadu, India

When contacting us regarding privacy, use the subject:

Privacy Request – Dr CATS

Include:

• Your full name

• Registered email or phone number

• Order number, where applicable

• Description of your request

• Information required to identify the relevant account or transaction

 added to the website.